STORE POLICY
Diagnose Fee
Thirty-five Dollars ($ 35) diagnose fee will be applied on cellphone diagnose service and fifty Dollars ($ 50) applied on tablets, game console, computers, and other devices. The diagnose fee will be a portion of the repair price if the customer chooses to do the repair at our store. The password to the device will be requested by Max Phone Inc. to perform the diagnoses. The customer is responsible for backing up his data and keeping his sim card. Max Phone Inc. has no liability for any data loss resulting from the diagnosis or repair of any device.
Repair Agreement
As the customer gives the green light to execute the repair of their device, the customer has consented to this policy and all its attributes. Max Phone Inc. will not be held responsible for any other defective parts or issues other than the one requested to be fixed. No Refunds will be made to repaired devices or ordered parts. The full amount must be paid once the service is completed. Max Phone Inc. are not responsible and will consider abandon any unclaimed device (Phones, Computers, Tablets, iPads, iPods, or any other merchandise) left by customers after 30 days, it will then become, be treated, and considered a property of Max Phone Inc, to cover for costs and expenses not paid by customers.
Warranty
30 Days warranty on all repairs as long as the device is not broken, or water damaged. Our warranty covers issues with replacement parts not caused by you, such as a faulty touch screen. Any physical damage, such as cracked screens or liquid damage, voids our warranty.
No warranty applies on battery replacement and/or charging port repair.
No warranty applies on devices accessories.
Merchandise Buying Policy
7 Days Return Only apply to phones purchased at this location. Return merchandise must be in excellent condition, including box and accessories, as stated in the box and/or service provider. No returns will be accepted without the purchase receipt.
No returns on Earpieces/ Blue-tooths and devices accessories. There will be a $50.00 restocking fee for all cell phone sales, repairs, and returns.
No Refund will be made for prepaid refill services. The customer is responsible for providing the correct cellphone number and carrier for requested prepaid refiling services.
Selling Devices to Max Phone Inc
Prohibited Devices: Devices that are lost, stolen, or fraudulent are not accepted and will be reported to the related authorities. No money will be disbursed, and the device will not be returned if it matches the description as a prohibited device. If Max Phone Inc. discovers that the device is prohibited after you have been paid, you represent and warrant that you will immediately return the payment for the prohibited device. You absolve Max Phone Inc of all liability for correctly or incorrectly reporting a device to the appropriate authorities as stolen. Max Phone Inc. will deliver the device to the appropriate authorities, and it will be the customer’s responsibility to resolve the issue with them.
Removal of Data: Before you sell your device to Max Phone Inc., you must back up the hard drive and/or memory if you would like to save it. Once the data is backed up make sure you remove all your data and information by performing a factory reset. You should refer to the manufacturer’s instructions for deleting data from your device. If data is not removed, we will attempt to remove the data and restore the phone for factory defaults. We cannot guarantee data is not able to be retrieved. We cannot and will not guarantee that your personal data or any personally identifiable information is removed from your sold device.
Cancellation/Refund Policy
If you request to have your sold or traded-in device returned, we cannot guarantee that we will be able to return it. After we inspect the items and disburse the funds to you the device may immediately be displayed for sale. We cannot guarantee that data on devices sent to us will be able to be retrieved. Any data or personal items left on devices are removed during the inspection process in most scenarios.